Niki was really great at putting together an itinerary for our trip to Italy, and was willing to accommodate our last minute changes and requests despite our trip being planned only 2 weeks in advance. She was responsive to questions, and got everything planned in a timely manner. Additionally, she helped plan additional tours for us, even after our original itinerary was complete. The trains she scheduled were nice, and normally the quickest option to travel between cities which was great for minimizing our time spent on travel and maximize our time spent in each city. Overall a wonderful experience!